Subscription FAQs
Our most frequently asked questions. But if you need a little extra help, please don't hesitate to contact us at info@ueshimacoffeecompany.com. We'll always respond to you as promptly as possible. Our team is available between the hours of 9:00 - 17:00, Monday - Friday.
How much can I order within my coffee subscription?
The sky is the limit! But our minimum order is:
But you can add as much as you like to your coffee subscription.
Which coffees can I add to my coffee subscription?
You can choose between all three of our distinctive blends across beans, ground, and capsules. At the moment, we do not offer coffee bags within our coffee subscriptions.
Can I skip my order this week?
Of course - we offer you complete control over your coffee subscription frequency. Order as much and as often as you like. You can skip, pause, or cancel at any time. No small print or hidden T&C's.
Can I amend my coffee subscription?
Absolutely – mix and match your favourite blends, try different formats, or change your frequency. All details can be amended in your member's area. Or contact us at orders@ueshimacoffeecompany.com, and we'd be happy to help.
What happens if my coffee is out of stock?
In the rare instance that this might happen, we can send you a selection of coffees that we think you'll love, or you can pause your subscription until your favourites are back in stock; you will not be charged for the missed week.
What is the cost of delivery?
Our standard shipping is £2.50 and Royal Mail 48 hours untracked. For more details, check out our deliveries page here.
How will my coffee delivery come?
If you select a x2 250g beans or ground subscription, your coffee will be carefully shipped via Royal Mail 48 hours, which will need to be signed for.
If you order a capsule subscription, these will arrive in our letterbox friendly packages.
In rare circumstances, we will send out our coffee delivery using DPD or FedEx. We will let you know your method of shipping once your order has been dispatched.
If your order does not arrive within the expected time frame, please get in touch with a member of our team on orders@ueshimacoffeecompany.com, and we'll get this sorted for you.
What if I miss my coffee delivery?
If you select a capsule coffee subscription, it will be delivered in our letterbox friendly packages, so you don't need to worry about missing your delivery. For any other subscription, you'll have to arrange redelivery via Royal Mail. All details will be sent to you if this happens.
Can I cancel my coffee subscription?
We believe in complete flexibility and no hidden T&C's. You're in control. If you need to cancel your order, just let us know at least 48 hours before your next coffee is due to be sent. Contact orders@ueshimacoffeecompany.com, and one of our team will be happy to help you.
Need a little extra help?
If you need a little extra help, please don't hesitate to contact us at info@ueshimacoffeecompany.com. We'll always respond to you as promptly as possible. Our team is available between the hours of 9:00 - 17:00, Monday - Friday.
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